Frequently Asked Questions

These are some frequently asked questions. Please check here to see if your question has already been answered before seeking support.

In many countries, it is mandatory to obtain consent before storing certain types of cookies on a user’s device.

However, Azuriom only uses cookies that are necessary for the proper functioning of the website; none of these cookies contain personal data or are used for marketing purposes. Therefore, a cookie banner is not required for Azuriom to comply with GDPR, Swiss DPA, and similar regulations.

Privacy is important, but nobody likes annoying pop-ups on every website they visit. That’s why Azuriom is designed to be privacy-friendly by default.

404 error

Sometimes the home page works while other pages return a 404 error. This issue is usually caused by URL rewriting not being enabled on your server, see below for instructions on how to enable it.

URL rewrite

Apache2

See the Apache2 configuration section of the installation documentation for more information.

Nginx

Edit the Nginx configuration, usually located in /etc/nginx/sites-available/default or /etc/nginx/sites-available/example.com, and append /public to the end of the root line, as shown below:

root /var/www/html/public;

Then, Nginx can be restarted with the following command:

service nginx restart

Edit database credentials

It may be necessary to change the database credentials after installation, this can be done by editing the .env file at the root of the site.

Once done, delete the bootstrap/cache/config.php file if it exists.

cURL error 60

To resolve the curl: (60) SSL certificate: unable to get local issuer certificate error, follow these steps:

Download the latest cacert.pem from https://curl.haxx.se/ca/cacert.pem
Add the following line to your php.ini file (replace /path/to/cacert.pem with the location of the cacert.pem file):
```
curl.cainfo="/path/to/cacert.pem"
```
Restart PHP

Images are not displayed

If the images do not appear, try the following:

Delete, if it exists, the public/storage folder (but not the storage folder!). If the folder does not exist, you can skip this step.
Run the php artisan storage:link command at the root of the website.
- If commands cannot be run, go to the URL /admin/settings/storage/link on your website.

Images not uploading

By default, PHP sets the maximum file upload size to 2MB. Although this limit can be increased in the php.ini file, uploading large images is strongly discouraged.

Instead, it is recommended that you resize the image before uploading to avoid performance issues.

AzLink and payments issues

Cloudflare can prevent AzLink or some payment gateways from working correctly.

To fix this issue, you can disable Cloudflare on the API, by going on the Cloudflare Dashboard, in “Rules”, “Page Rules”, add a rule with “Custom filter expression” and select “URI Path starts with /api/” and the following actions:

Security Level: Low
Browser Integrity Check: Disabled

If the problem persists, review the firewall rules as well.

Setup another website on Apache2

If you wish to install another site (e.g., a Pterodactyl panel) on the same web server as Azuriom, it is recommended to install it on a subdomain (e.g., panel.your-website.com).

If that is not possible, you can configure Apache to run them on the same domain by adding an .htaccess file to the directory of the other website (e.g., /panel) with the following content:

<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteRule ^ - [L]
</IfModule>